The current programme of postal strikes is giving many businesses the opportunity to discover that alternatives are available, sometimes at lower cost. This can't be good news for the future of the Post Office or its employees. It's also giving some the chance to demonstrate their commitment to customer service by overcoming problems regardless of how they originate.
I subscribe to 'The Economist' which is mailed to me each week and should arrive on a Saturday. Unsurprisingly, last Saturday it failed to turn up. This could be annoying, but I could hardly blame the magazine.
They had emailed me on Friday to say that 'The Economist' would be distributed on schedule but they could not guarantee when it would arrive. So they reminded me that it's available online to subscribers, that I could also download an audio version or I could buy a copy at a newsagent, let them know and they would extend my subscription by two weeks.
Good to see someone taking advantage of another business's appalling industrial relations to demonstrate their commitment to their own customers.
Fabulous
20 hours ago